Privacy Policy

Privacy Policy – WH Natraj McLeod Ganj

At WH Natraj McLeod Ganj (“Hotel”, “we”, “our”, “us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website www.whnatraj.com, make reservations, or interact with us in any manner.
By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect
We may collect the following types of information:

• Personal Information Provided by You:

  • Name, email address, phone number, postal address.

  • Payment details (processed through secure third-party gateways).

  • Guest preferences and booking details (dates of stay, special requests, number of guests, etc.).

• Automatically Collected Information:

  • IP address, browser type, device details.

  • Cookies and tracking technologies to improve user experience.

  • Website usage statistics (via analytics tools).

• Third-Party Sources:

  • Information from travel partners, booking platforms, or affiliates.

2. How We Use Your Information
We use collected data for:

1. Processing reservations, check-ins, and payments.

2. Providing customer support and responding to inquiries.

3. Sending booking confirmations, updates, and service-related emails.

4. Marketing purposes, including promotional emails (with your consent).

5. Improving website functionality, security, and guest experience.

6. Complying with legal, regulatory, and tax obligations.

3. Sharing & Disclosure of Information
We respect your privacy and do not sell your personal information. However, we may share your data with:

• Service Providers: Payment processors, IT support, marketing tools, or booking partners.

• Legal Authorities: If required by law or to protect our legal rights.

• Affiliates: Within the WelcomHeritage Hotels group for internal operations and marketing.

4. Cookies & Tracking
Our website uses cookies and similar technologies to:

• Enhance browsing experience.

• Analyze traffic and improve services.

• Deliver targeted promotions (with your consent).

You can disable cookies via your browser settings, but some features may not function properly.
5. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain personal information only as long as necessary for:

• Providing services.

• Complying with legal obligations.

• Resolving disputes and enforcing agreements.

7. Your Privacy Rights
Depending on your location, you may have the following rights:

• Access, correct, or delete your personal data.

• Withdraw consent for marketing communications.

• Request restrictions on processing of your data.

To exercise these rights, please contact us at info@whnatraj.com.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.
9. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
WH Natraj McLeod Ganj
MDR46, McLeod Ganj, Himachal Pradesh, India
📧 Email: info@whnatraj.com